Southwest airlines flight attendants3/26/2023 ![]() ![]() A new Customer selection experience will appear, and any Customers you select will be “split” to a new booking with a new confirmation number. With this new capability, when you Manage a Reservation to make a change, you will see the option to select to change the itinerary for all, and now, or only certain Customers. All of this has been built to continue to improve your experience when flying with Southwest by making it even easier to travel. With this change, in most cases you no longer will need to call in if you need to adjust certain Customer’s trips on a multi-Customer booking. And as always, if you see anything please let me know. As usual, I wanted to share with you an insider update before we more prominently promote this capability. Today we activated our Split a Booking during Change feature when you digitally Manage Your Reservation. ![]() PLEASE ADVISE ON what I can do? I spoke to the baggage service office and was trying to ask if they can ask that baggage office agent who I spoke to please call me back so I can ask her if she remembers sending it to the warehouse etc.but they hung up (they thought I was asking them to check the system which I was not- I already know its not in their system). Generally, items left in the airport are brought to the lost and found but in this case probably because it was a laptop, the SW gate agent was trying to be helpful by taking it to a safe place (Their baggage office). However, it looks like the form is ONLY for items lost in the aircraft. I submitted a form already through Southwest but I keep getting notifications that they have not found a laptop matching the description. Please advise on what I can do? Its my laptop and I really need it. However, I just called now and they said they do not have it and it was probably sent to their warehouse but they can't tell if was sent there or not. Southwest baggage office confirmed they had it in their possession and that they would leave a note with the laptop mentioning the hold request. I left my laptop in the southwest gate at Hobby airport. Sorry for the barrage of questions but any guidance would be greatly appreciated. Will they believe me when I tell them what was in my ski bag? Or do I need to provide proof that those things were in there? Do I need to provide receipts for the items they lost? Will they only reimburse for the skis because that's all that was "supposed" to be in the ski bag? Is it reasonable to ask for a refund on my flight and future flight credit? My new $80 jacket I got for Xmas was in there too. ![]() My ski pants and jacket were wrapped around my skis as extra padding. My skis were $600 plus the $180 bindings. Soooo, if it's lost, which I have a hunch that it is, how do I get the most out of my reimbursement. If so, does anyone have any tips on how to go forward with this? I already have a claim number and they said they will call me to keep me updated. The customer service rep implied it probably got lost. They said it was supposed to come the next day but it didn't arrive. Hi all, I just returned from a ski trip in Colorado and Southwest didn't load my skis on a direct flight back home. ![]()
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